Order placed can’t be changed/canceled. Unless informed within 2 days.
For ready-made furniture products, if the request is made within 48 hours, the advance is fully refundable. We can refund up to 80% of the paid amount,
In the case of customizing, we hope you understand that we have to put workmanship and material just for your product. The advance paid is nonrefundable for such customizations.
We apologize for any defects found on a delivered product. Please call us at 9917070099 ASAP we'll send our expert team to your doorstep to fix any such issue. Just make sure you inform us within 24 hours of delivery.
Yes, we may charge a nominal fee for site visits. However, this fee is often adjustable against the total cost of the project if you choose to proceed with our services. It helps cover the time and resources involved in understanding your space and requirements. Contact us for more details or to schedule a site visit.
We have a comprehensive return policy. If you encounter any issues with your furniture, please contact us within 30 days of delivery, and we will work to resolve the matter promptly.
For a retail product, the complete amount needs to be paid so that we can ship your furniture to you. For any customized product, we will need 50% of the amount to start working for you. And balance 50% before dispatching it.
We don't provide an EMI or credit option.
- We stand by the quality of our products.
- Contact us with any issues, and we'll assess the situation, providing appropriate solutions.
- While we strive to meet deadlines, unforeseen circumstances may cause delays.
- We will communicate any changes and work to minimize inconvenience.
Custom Design Process: Customers must provide detailed specifications, including measurements, materials, finishes, and any other relevant details for their custom furniture order. Design consultations may be conducted to ensure clarity and accuracy.
Design Approval: Customers are required to approve the final design and specifications before production begins. Any changes requested after approval may result in additional costs and delays.
Payment Terms: A deposit is typically required upfront to initiate the custom furniture order. The remaining balance is due upon completion and before delivery. Payments may be made via various methods, including credit card, bank transfer, or other agreed-upon payment options.
Production Timeline: The production timeline for custom furniture orders will be provided upon order confirmation. While we strive to meet estimated delivery dates, unforeseen circumstances such as material availability or production delays may impact timelines.
Cancellation Policy: Customers may cancel their custom furniture order within a specified timeframe, typically before production begins. Cancellations made after production has commenced may incur fees to cover materials and labor costs already incurred.
Quality Assurance: We guarantee the quality and craftsmanship of our custom furniture. However, minor variations in wood grain, color, and texture may occur due to the natural characteristics of materials used.
Warranty: Our custom furniture is covered by a warranty against manufacturing defects. This warranty does not cover damage caused by misuse, improper maintenance, or normal wear and tear.
Delivery and Installation: Delivery and installation services may be arranged for an additional fee. Customers are responsible for ensuring that the delivery location is accessible and that any necessary preparations are made prior to delivery.
Returns and Exchanges: Due to the personalized nature of custom furniture, returns and exchanges are generally not accepted unless the product arrives damaged or defective. Customers must notify us of any issues within a specified timeframe to be eligible for a replacement or refund.
Dispute Resolution: In the event of any disputes or disagreements regarding custom furniture orders, both parties agree to engage in good faith negotiations to reach a mutually satisfactory resolution. If resolution cannot be achieved, the matter may be escalated to mediation or arbitration as outlined in our dispute resolution policy.
Modification of Terms: These terms and conditions are subject to change at our discretion. Any updates or modifications will be communicated to customers in a timely manner.
Please read these terms carefully. By placing an order with Wooden City Interior, you agree to abide by these terms and conditions. If you have further questions, contact our customer service team at info@woodencityinterior.com.